Privacy Policy - GharKart

Last updated: 10 Jan, 2025

This Privacy Policy describes how GharKart (referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website, place an order, or interact with us (collectively, the “Services”). By using our site or services, you agree to the terms in this policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically (e.g. to reflect changes in law or business practices). We will post the revised policy on this page and update the “last updated” date. Please review this page from time to time.

2. How We Collect Your Personal Information

We collect personal information in several ways, depending on how you interact with us:

  • Information you provide directly: name, delivery address, billing address, phone number, email address, order details, account credentials (if you create an account).

  • Usage & device data: browser information, IP address, device type, how you navigate our site (pages viewed, links clicked).

  • Cookies & tracking technologies: We use cookies, pixels, and similar tools to remember preferences, analyze site performance, improve your experience, and for marketing/advertising.

  • Third-party / partner sources: When needed, we may receive your information from payment gateways, logistics partners, analytics providers, or platforms integrated with ours.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order fulfillment & transactions: to process payments, ship products, manage returns/exchanges, and provide customer service.

  • Communication: sending order updates, support responses, newsletters, promotional offers (if you opt-in).

  • Improvement & analytics: analyzing usage for improvements to the website, features, and services.

  • Security & fraud prevention: to detect and prevent malicious or fraudulent activities.

  • Advertising & marketing: customizing ads and marketing offers, retargeting, or display of personalized content.

4. Disclosure of Information

We may share your information with:

  • Service providers & vendors: e.g., payment processors, shipping / logistics companies, customer support, analytics partners.

  • Business partners: for marketing, co-branding, or advertising, when necessary and with your consent.

  • Legal or regulatory obligations: when required by law, court orders, or to protect rights, property, or safety.

  • Mergers & acquisitions: in case of business sale or merger, your data may be transferred under appropriate confidentiality and compliance.

We do not sell or rent your personal data to third parties.

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect and store information about how you interact with our site. This helps:

  • Remember your session and preferences

  • Improve usability and performance

  • Provide analytics & reporting

  • Power advertising & marketing efforts

You can disable cookies via your browser settings, but note that some site features may not function properly without them.

6. Security & Retention

We implement reasonable security measures to protect your data. However, no system can guarantee absolute security.
We retain your personal information for as long as necessary to provide Services, fulfill legal obligations, resolve disputes, and enforce agreements.

7. Your Rights & Options

Depending on your jurisdiction, you may have rights such as:

  • Access / Copy: Request a copy of your personal data

  • Correction / Update: Ask us to correct inaccurate information

  • Deletion / Erasure: Request deletion of your data

  • Opt-out / Limit processing: Especially for marketing / targeted advertising

  • Withdrawal of consent: If we rely on consent to process certain data

  • Appeal / Complaints: If you believe we denied your request unjustly

To exercise these rights, contact us using the details below. We may require verification.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If we learn that data of a minor has been collected, we will take steps to delete it.

9. International Transfers

Your data may be processed or stored outside your country (e.g. in data centers of our service providers). Where required, we will use appropriate safeguards like standard contractual clauses to protect your data.